Few things in the workplace are as difficult as delegation - or as important. Anyone in a position of supervision, management or leadership must be able to get results through the work of other people. The process must be reliable and effective. It must be handled without excessive duplicated effort, and it must produce a net gain in output and in the value of the mutual relationship.
If the senior person attempting to delegate must invest too much time and effort in instruction, direction, oversight or supervisory participation to ensure a satisfactory outcome, delegation is wasteful. "Delegation" that is actually "dumping" is worse. That is a one-way transfer of responsibility without adequate information, authority, safeguard or support. It results in damage on all counts.
The essence of the challenge is that the senior party's responsibility cannot be given away, only shared; while authority cannot be withheld or transferred, only divided. The relationship is complex, requiring thoughtful effort on both sides, as well as goal coordination and thorough communication.
Delegation is a special combination of teamwork and project management. When it is done well, it creates remarkable productivity. As a bonus, it provides a very satisfying growth process for both delegator and delegatee.
Key topics addressed in the workshop are:
The six steps of effective delegation
The relationship of leadership and power
Case: Barney the Builder
The Supervisor as Delegator
Self-assessment of supervisory skills
Interpreting and using the assessment
The six big issues in supervision
You and the big six
Other important behaviors
Self-assessment of communication skills
Negotiation in the workplace