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Conflict: Foe & Friend

Interactive Presentation

Maine Chapter, Project Management Institute

Thursday, January 16, 2014 -- 5:30 p.m.

Glickman Library, University of Southern Maine

Personal conflict is at or near the top of everyone’s list of fears. Everyone, that is, except for those who love to create it . . . and those who know how to handle it.

Insults and angry words in meetings and other workplace settings can be extremely damaging, and not just when such behavior erupts. No question that moment is a bad one, and current productive activity often stops dead.

Then, the negative emotion that spilled into the open often has serious lasting effects. The “loser” suffers a severe loss in confidence, reputation and ability to function; the perceived perpetrator may be avoided or shunned, and all the onlookers keep their heads down and their mouths shut. They walk on eggs, not knowing when it might happen again. Not good all around.

As a matter of actual fact, though, conflict is really not that common. Most people are so sensitive to the possibility, unfortunately, that they avoid any word or action that could lead to a confrontation of some kind. And that isn’t good, either, as Jim Milliken will explain in his presentation.

As project managers, we need to be well-practiced at preventing damage to team relationships and effectiveness caused by conflict – but we also need to understand the role of conflict in building able teams and strong projects. Bruce Tuckman’s famous formula for team development – forming, storming, norming and performing – is interpreted as requiring vigorous disagreement.

Jim Milliken PMP has studied conflict in human relationships for decades, and includes conflict management in many of his consultation and training designs. Participants in the PMI Maine program will be asked to apply their own ideas and experiences as Jim leads an exploration of the negative and positive elements of personal conflict in Project Management.

To Register (after 12/23): http://www.pmimaine.org/

Organizations need frequent tune-ups to maintain effective workflow amid change. Jim has long experience – plus creative tools -- to help executives analyze their organizations, then design and implement better ways.
Project Management is the 21st-century model for managing complex, risky innovations to on-time outcomes within budget. Jim Milliken offers workplace-tested designs in customized formats for onsite implementation and classroom training.
Communication is the lifeblood of human organization, in small partnerships and large corporations – and the pipeline to their markets. Jim provides practical approaches to all the oral and written forms.
Personal Productivity is fundamental, and it consists of skills that can be examined, practiced and perfected. Likewise Leadership and Supervision. Jim has common-sense training designs for dozens of these essentials.



There is no obligation, financial or otherwise, arising from a preliminary discussion of consultation or training solutions.

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